In our recent webinar with our partner CG4, we explored the best strategy to get started with IT Asset Management. You can view the...

Selecting an ITSM/ESM partner is an important decision, but it can become riddled with complexity if you’re not sure what features you...

Research shows companies switch or change their ITSM tool once every four years. But, depending on the needs of the business and the...

Excalibur Data Systems has partnered with Halo Service Solutions to bring intuitive ITSM/ESM Software to our customers. HaloITSM provides...

Chat and Chatbots have become a topic of much discussion as organizations endeavor to pivot and continue to provide an outstanding...

Since our founding in 1998, Excalibur has provided a high level of service that has allowed our clients to achieve success through the...

In 2020, Excalibur Data Systems hosted a 3-part webinar series on KCS (Knowledge-Centered Service). You can learn more about KCS at...

PITTSBURGH, Nov. 17, 2020,/PRNewswire/ -- Excalibur Data Systems, a pioneer of IT Service Management (ITSM) and Enterprise Service...

Excalibur Data Systems took flight as a partner with Cherwell over a decade ago. The journey has been an exciting one with many twists...

PITTSBURGH, Sept. 10, 2020 /PRNewswire/ -- Excalibur Data Systems, a pioneer of IT Service Management and Enterprise Service Management...

Pittsburgh, PA – August 30, 2020 – Excalibur Data Systems, a pioneer of IT Service Management and Enterprise Service Management...

CAMPBELL, CALIFORNIA - AUGUST 19, 2020 -- Resolve Systems®, a leader in IT automation and AIOps, is pleased to announce its partnership...

ALISO VIEJO, Calif.-June 25, 2020-PRLog-- Excalibur Data Systems, a pioneer of IT service management and enterprise service management...

Excalibur Data Systems and AlertOps Announce Partnership to Help Customers Accelerate Response During Major Incidents and Automate...

Excalibur Data Systems and sigmaGO Announce Partnership to Bring sigmaGO to Cherwell End-Users and Technicians PITTSBURGH, Jan. 30, 2020...

September 30th - October 3rd 2019 Nashville, TN Excalibur Data Systems has been a proud partner of Cherwell for many years, this year at...

August 21, 2019, 10:30 AM to 2:00 PM CUT Steakhouse Halifax, NS, Canada Enterprise Service Transformation: Making Work Flow As digital...

SAN JOSE, Calif. and PITTSBURGH, July 15, 2019 /PRNewswire/ -- FixStream, a pioneer in solutions for Artificial Intelligence for IT...

Joint customers harness power of industry leaders to deliver a Certified Knowledge-Centered Service (KCS®) v6 and ITIL solution for support

What is KCS? KCS (Knowledge centered support) is a methodology that focuses on knowledge as a key asset to any organization, KCS has...