IT service management

IT Service Management 

Excalibur Data has more than 20 years of experience helping organizations to successfully implement ITSM toolsets to automate ITIL based processes for Incident Management, Problem Management, Change Management, Configuration Management / CMDB, Service Catalog, Enabling Self-Service, Knowledge Management, and more.

By understanding and addressing the specific requirements of each customer, we deliver personalized ITSM support, planning and project management that results in improved technology infrastructure and faster time to value. Our team of highly trained and certified experts will work with you to examine your specific needs and work collaboratively to integrate, automate and converge your ITSM operations. Excalibur Data Systems offers strategic advisory services to all customers. 

Education & Certification Services

  • Cherwell Software

  • ITIL

Software Implementation Services

  • Cherwell Software

  • Bomgar

  • FireScope

  • ComAround

Assessment Service

  • TIPA