Problem Management Software

Problem Management aims to help organizations identify the root cause of Incidents. By establishing a permanent resolution, an established workaround, or simply communicating a known error and a workaround, engaging the Problem Management process is critical to smooth enterprise operation. In many organizations, Problem Management is performed informally and/or without an established method for proper content creation and identifying relationships to documented symptoms.

HaloITSM solves this challenge, not only providing a formal storage mechanism but by also providing an in-line process presence. IT staffers can link Problem records directly to various ticket types (and vice versa) and will help identify possible pre-existing Problem records for use in the Incident Management process.

Problem Management Software

Nominate incidents as possible Problem Management records.

Escalate incidents to a problem at the click of a button, with intelligent linking.

Track all activity on the problem, from creation to closure, with granular reporting.

Attach multiple incidents to a problem, and update all incidents from the problem in one click.

Track all root cause analysis activity for the problem to assist in final problem resolution.

Share problem resolutions and known errors with your team and end-users through your Knowledge Base at the click of a button.

Link problem activity against configuration items to better understand service impacts and the historical activity for those configuration items.

Track activity for problems and their related incidents for ease of management across multiple departments.

Track all problems with key information directly from a single view.

Audit all activity throughout the problem lifecycle for full transparency and quality control purposes.

Extensive reporting capabilities available on all data captured.

Problem Management Software

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Problem Management Software