Problem Management Software
Problem Management aims to help organizations identify the root cause of Incidents. By establishing a permanent resolution, an established workaround, or simply communicating a known error and a workaround, engaging the Problem Management process is critical to smooth enterprise operation. In many organizations, Problem Management is performed informally and/or without an established method for proper content creation and identifying relationships to documented symptoms.
HaloITSM solves this challenge, not only providing a formal storage mechanism but by also providing an in-line process presence. IT staffers can link Problem records directly to various ticket types (and vice versa) and will help identify possible pre-existing Problem records for use in the Incident Management process.