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Administration for all the customers Cherwell environments
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Administration for Cherwell Asset Management (CAM)
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Creation or Modification of Dashboards
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Manage Service Catalog
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Manage SLA’s
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Update Mail Monitor Configuration
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Update Lookup Table Data
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Create Reports
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Update Customer Data
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Knowledge Management Software
Knowledge Management is the process of capturing, developing, sharing, and effectively using organizational know-how. Knowledge Management is critical to establishing credible and collaborative data and information for the benefit of end-users and IT staffers alike.
Using HaloITSM, efforts to design and improve upon a culture of knowledge sharing and collaboration will be done with ease and simplicity. Just-in-time, within-the-workflow knowledge prompts to ease the information compilation process, but also provide opportunities to introduce new knowledge that is in demand.
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Full search capabilities include title, content, resolution, and other fields you can define.
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Rich text formatting capabilities allow you to add pictures, videos, and custom formatting.
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Ability to prompt the technician to consider creating a knowledge base article when closing an incident.
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Audit all activity throughout the knowledge article lifecycle for full transparency and quality control purposes.
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Set a review date to ensure article completeness, accuracy, and relevancy.
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Link attachments to the article.
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Access the knowledge base from multiple places throughout the platform.
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Create a knowledge article directly from a closed record, using the summary, details, and resolution as the basis for the article.
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All knowledge articles are set to PRIVATE on creation, your teams can choose which ones are available o the end-user portal.
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HaloITSM has the ability to suggest articles to the end-user before they submit the record.
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Allow end-users to vote on the usefulness of articles.
Knowledge Management Software
