Knowledge Management Software

Knowledge Management is the process of capturing, developing, sharing, and effectively using organizational know-how. Knowledge Management is critical to establishing credible and collaborative data and information for the benefit of end-users and IT staffers alike.

Using HaloITSM, efforts to design and improve upon a culture of knowledge sharing and collaboration will be done with ease and simplicity. Just-in-time, within-the-workflow knowledge prompts to ease the information compilation process, but also provide opportunities to introduce new knowledge that is in demand.

Full search capabilities include title, content, resolution, and other fields you can define.

Rich text formatting capabilities allow you to add pictures, videos, and custom formatting.

Ability to prompt the technician to consider creating a knowledge base article when closing an incident.

Audit all activity throughout the knowledge article lifecycle for full transparency and quality control purposes.

Set a review date to ensure article completeness, accuracy, and relevancy.

Link attachments to the article.

Access the knowledge base from multiple places throughout the platform.

Create a knowledge article directly from a closed record, using the summary, details, and resolution as the basis for the article.

All knowledge articles are set to PRIVATE on creation, your teams can choose which ones are available o the end-user portal.

HaloITSM has the ability to suggest articles to the end-user before they submit the record.

Allow end-users to vote on the usefulness of articles.