Incident Management Software
The purpose of Incident Management is to provide an established method to restore normal operation as quickly as possible in response to an event that yields adverse effect on business operations. On a personnel level, this means an impact on productivity or getting things done.
HaloITSM provides an easily customizable Incident Management interface that adheres to the ITIL Service Desk standard. This allows administrators to establish quick, at-your-fingertips workflows to track calls and varying ticket types, capture critical - and often unique - information about an issue, and maintain a process standard.