Change Management Software

Change Management is a process that helps organizations optimize the benefits of needed system modifications while minimizing risk to the environment. To do this, companies must ensure standardized methods and procedures are established, have organizational buy-in, and are used by process participants as efficiently as possible.

 

HaloITSM provides Change Management as a core part of the platform. The full end-to-end change lifecycle is supported, from initial justification to validation and approval, culminating in implementation and review – all with the ability to receive a personal, custom touch on the interface and information gathering needs.

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  • Track all activity on the change request, from creation to closure, with granular reporting.

  • Link multiple incidents to the change request, and update all from the change request in one click.

  • Manually create incidents and link to open change requests.

  • Audit all activity throughout the change lifecycle for full transparency and quality control purposes.

  • Document communication and test plans within each change request to track the entire change lifecycle.

  • Track change request activity against configuration items, incidents, problems, and other records as needed.

  • Track all change requests with key information directly from a single view.

  • Extensive reporting capabilities available on all data captured. 

Change Management Software