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Administration for all the customers Cherwell environments​
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Administration for Cherwell Asset Management (CAM)​
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Creation or Modification of Dashboards​
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Manage Service Catalog​
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Manage SLA’s​
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Update Mail Monitor Configuration​
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Update Lookup Table Data​
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Create Reports​
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Update Customer Data
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EV OBSERVE
EV Observe is a monitoring platform for network, loT, IT infrastructure, cloud, and applications that delivers an end-to-end service experience.
INCREASE SERVICE AVAILABILITY
REDUCE YOUR INCIDENT RESOLUTION TIME
FACILITATE TRANSPARENCY AND EFFICIENCY IN COMMUNICATION
DECREASE ON-CALL COSTS
The combination of EV Observe monitoring with EasyVista Service Manager platform takes your service continuity and support objectives to the next level. Incidents and problems are automatically created thanks to advanced alert correlation and algorithm technologies that ease the investigation work for your experts and engineers.