2020 caused an unprecedented shift to digital platforms and services and this increase means IT disruptions are far more likely to hurt the bottom line. A survey conducted by ITIC found that for 98 percent of organizations, a single hour of downtime costs more than $100,000.How can you improve business operations in the world we are living in today? Without proper event and incident management tools and processes in place, critical events may fall through the cracks, and companies risk failing to fulfill their service-level agreements, including the provision of satisfactory service back to the business. Join us for a webinar with our partner AlertOps, where we'll cover: 1. How to easily aggregate and prioritize events, to reduce alert noise 2. What it looks like to leverage tight integrations and workflows to build your dream automation 3. How to easily handle any on-call scenario with dynamic escalation and SLA management. 4. How to improve stakeholder communication 5. What it takes to build a 'smart' alert Meet the speakers: Kamalesh Srikanth is highly experienced in the ITSM and Incident Response ecosystem. He has worked with most major ITSM platforms including Cherwell, HaloITSM, ServiceNow, and BMC. He is a solutions architect with AlertOps and has experience building integrated solutions for clients with the most popular Monitoring, Ticketing, and Collaboration tools. When he isn’t working with a client, he is working to enhance AlertOps integrations and expand the use-cases that can benefit from AlertOps! Mike Fuson of Excalibur Data Systems is a veteran of multiple ITSM toolsets. He has spent the past 20+ years working with customers to leverage their toolsets to improve their processes. He has been working with Cherwell Service Management since its very early days on the market. He is a Cherwell consultant and instructor and possesses every certification Cherwell Software has available, and even a few he has made up.

This episode is an extension of prior workflow and manual alerting episodes. Today Kam from AlertOps joins us to showcase some of the amazing workflow functionality of the AlertOps Platform. In this video, Mike Fuson explains how these workflows allow for curated processes and create the path for automated actions.

Kam from AlertOps joins us to discuss the power of workflows and dynamic workflows within the AlertOps Platform. The power of workflows really comes together when you can start chaining or linking them to holistically depict a level of automation that was not imagined by your organization before.

Kam joins us from AlertOps to discuss rich alerting. Services, templates, subscriptions, and automation are all shown in this episode. The granular design of this messaging ensures that your alerts reach the right person, through the right channel, every time. You’ll never miss a critical alert (or any other alert)!

Kam from AlertOps joins Mike Fuson for another full-featured episode! In this episode, Kam walks through the live call routing process, custom playbooks, and other customizations. With AlertOps, your on-call team members receive important calls and can respond to alerts generated by inbound calls. The AlertOps call log gives you a tangible dataset for improving your call management.

Get alerts when your monitoring tools stop sending alerts. In this episode, Kam showcases configured heartbeat monitors as he walks through this new feature with AlertOps. AlertOps Heartbeat Monitoring allows customers to listen for a signal or ‘heartbeat’ from an external source. When the heartbeat is interrupted for a specified period, an alert may be sent to a person or team. Only one alert will be sent for a Heartbeat alert. When heartbeat pulses have resumed for an open alert, the alert will be closed automatically. You can create multiple Heartbeat Monitors; each one will be tracked separately.

Your incident alert data needs to be sharable to be usable. AlertOps enables you to distribute alert data so you can collaboratively analyze your data. Pull data from your incident database, and export it to Excel documents. Share SLA performance reports with information about the time, number of assignments per user, and alert status distribution so your team can conduct a thorough performance analysis.

Kam joins us for another edition of the Extended Roundtable Tech Talk. In this episode, Kam demonstrates the prebuilt workflows of AlertOps. AlertOps’ workflows automate system integrations, streamline your incident response, and enable you to better communicate with stakeholders. We also dive into urgency-based alerting and how to automatically escalate alerts with workflows.