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Break through workflow barriers

a Real-time, intelligent, automated incident management platform with all the capabilities needed to rapidly understand, respond, communicate, resolve, and improve with each incident. The world’s largest corporations choose AlertOps to solve their toughest collaboration and real-time communication challenges to protect business-critical services.

AlertOps is an industry–leading Incident Response Automation and Alert Management Platform. It is a SaaS–based software solution that enables an organization to dramatically improve the issue notification, escalation, and time to resolution process. As incidents occur that impact business-critical processes and revenue streams, the platform alerts the right people at the right time and with the right data to enable rapid incident resolution.

As organizations evaluate solutions to improve and transform critical incident response –– to support ever–increasing customer and business requirements –– the AlertOps platform is uniquely suited with category-leading features to enable better and seamless customer experiences while helping drive improved operational efficiency and boosting business results. Discover why, many of the world’s largest companies leverage AlertOps to respond more rapidly, outmaneuver their competitors and win when moments matter.

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Five Ways to Proactively Increase Operational Efficiency with IT Alert Management in 2021

Five Ways to Proactively Increase Operational Efficiency with IT Alert Management in 2021

2020 caused an unprecedented shift to digital platforms and services and this increase means IT disruptions are far more likely to hurt the bottom line. A survey conducted by ITIC found that for 98 percent of organizations, a single hour of downtime costs more than $100,000.How can you improve business operations in the world we are living in today? Without proper event and incident management tools and processes in place, critical events may fall through the cracks, and companies risk failing to fulfill their service-level agreements, including the provision of satisfactory service back to the business. Join us for a webinar with our partner AlertOps, where we'll cover: 1. How to easily aggregate and prioritize events, to reduce alert noise 2. What it looks like to leverage tight integrations and workflows to build your dream automation 3. How to easily handle any on-call scenario with dynamic escalation and SLA management. 4. How to improve stakeholder communication 5. What it takes to build a 'smart' alert Meet the speakers: Kamalesh Srikanth is highly experienced in the ITSM and Incident Response ecosystem. He has worked with most major ITSM platforms including Cherwell, HaloITSM, ServiceNow, and BMC. He is a solutions architect with AlertOps and has experience building integrated solutions for clients with the most popular Monitoring, Ticketing, and Collaboration tools. When he isn’t working with a client, he is working to enhance AlertOps integrations and expand the use-cases that can benefit from AlertOps! Mike Fuson of Excalibur Data Systems is a veteran of multiple ITSM toolsets. He has spent the past 20+ years working with customers to leverage their toolsets to improve their processes. He has been working with Cherwell Service Management since its very early days on the market. He is a Cherwell consultant and instructor and possesses every certification Cherwell Software has available, and even a few he has made up.
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