ConnectNow is the future of Web Chat

Improve your Customer Experience with our skills-based webchat that ensures the right subject matter experts are available at the right time to provide the right answers to end-user queries and incidents.

As web-based chat moves to the preferred channel of communication for users, ConnectNow is the new Web Chat system that can communicate with multiple users and agents at a time, hence significantly increasing efficiency and productivity.

Utilizing the latest technology, ConnectNow extends the concept of on-line chatting into an indispensable tool specifically designed for the end-user and support desk.

• Advice from knowledge experts

• Secure conversations

• Focus around their user needs

• Faster fix times

• Access to the chat history

• Intelligent self-help

• Process more incidents

• Intelligent enhanced routing

• Create additional support capacity

• Vastly improve existing services

• Configurable work hours

• Improved performance

• Seamlessly integrate to CRM

• Powerful data mining 

• Trend analysis 

• Wallboards

• SLA’s and KPI management  

• Alerts

• Dynamic configurations

• Front page messages to your users