
ConnectNow is the future of Web Chat
Improve your Customer Experience with our skills-based webchat that ensures the right subject matter experts are available at the right time to provide the right answers to end-user queries and incidents.
As web-based chat moves to the preferred channel of communication for users, ConnectNow is the new Web Chat system that can communicate with multiple users and agents at a time, hence significantly increasing efficiency and productivity.
Utilizing the latest technology, ConnectNow extends the concept of on-line chatting into an indispensable tool specifically designed for the end-user and support desk.

User
-
Advice from knowledge experts
-
Secure conversations
-
Focus around their user needs
-
Faster fix times
-
Access to the chat history
-
Intelligent self-help

Support
-
Process more incidents
-
Intelligent enhanced routing
-
Create additional support capacity
-
Vastly improve existing services
-
Configurable work hours
-
Improved performance

Operations
-
Seamlessly integrate to CRM
-
Powerful data mining
-
Trend analysis
-
Wallboards
-
SLA’s and KPI management
-
Alerts
-
Dynamic configurations
-
Front page messages to your users