Administration for all the customers Cherwell environments
Administration for Cherwell Asset Management (CAM)
Creation or Modification of Dashboards
Manage Service Catalog
Update Mail Monitor Configuration
Update Lookup Table Data
Update Customer Data
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Automate and empower customer support
with intelligent knowledge
Solve problems faster, handle increased volumes in multiple languages, lower organizational costs and deliver excellent customer experience with intelligent knowledge. ComAround Knowledge™ is a powerful AI and cloud-based Knowledge Management Software (KMS) specifically designed to optimize the support flow by sharing accurate knowledge at the right time.
Support your customers in any language. Auto translate your knowledge articles into multiple languages at once with more than 100 languages. You will save time and reduce translation cost.
ComAround Knowledge™ is KCS v6 Verified, which is proof that the tool supports all eight KCS principles. Knowledge-Centered Service (KCS) is a methodology that provides a detailed description of how support organizations should work with the knowledge base to improve support delivery, become more productive in the support organization, and increase service levels to the business.
One Platform, Many Benefits
Integrate your tools, systems and applications
with ComAround Knowledge™
ComAround Knowledge ™ integrates with Service Management tools, Incident Management systems and Business applications for faster and more efficient support throughout the entire support flow. Service Desk can resolve issues without having to switch tools. End users can find solutions connected with the case registration. If you are already practicing KCS or planning to practice KCS, the integration between ComAround Knowledge™ and your existing solutions will make your system KCS Verified in just a few days. Thanks to ComAround Connect with its APIs the complete solution will align with all eight KCS principles and the Solve and Evolve Loops.