Proud Elite Partner of Cherwell
Enterprise Service Management
The award-winning Cherwell® Service Platform allows you to automate workflows, integrate systems, and improve employee productivity for departments inside and outside the traditional boundaries of IT. Named a leader in the Forrester Wave for Enterprise Service Management, our innovative solutions for HR, Security, PPM, and Facilities, combined with codeless configuration, provides a simple and cost-effective way to make workflow across the enterprise.
The benefits of Cherwell Enterprise Service Management are quick time to value, improved employee productivity, and reduced costs. Find your benefit.
Our Cherwell Services
As a thought leader in the Cherwell community, we pride ourselves on our experience and growth in the industry.
Our team is built of industry experts including Cherwell certified engineers, the highest level of certification awarded by Cherwell. With consultants across North America, we can help you make the right decision for your organization. Excalibur has seen success across industries and wants your business to see the same successes.
The possibilities of Cherwell and its abilities are endless.
Demo to delivery, we will help you unlock your full potential.
IT Service Desk
IT Self-Service Portal
ITSM Dashboards & Reporting
Service Integration and Management
SaaS or On-Premises Deployment
IT Service Management
Cherwell® Service Management is our flagship service desk product and IT service management (ITSM) solution. Eleven ITIL® processes, codeless configuration, flexible portals, and powerful dashboards enable IT organizations to improve service delivery and ensure effective operations. Ease of administration and maintenance, limitless extensibility, quick upgrades, inclusive licensing, and a vibrant user community further accelerate time to value, while reducing overall total cost of ownership.
Key Business Technology Platform Management Capabilities
Innovate Without Limits & Digitize Business Processes
Apply the IT service management model to reinvent inefficient systems and processes across the business. Replace phone calls, free-form email, walk-up requests, spreadsheets, and sticky notes as the primary means of documenting and tracking requests. Let your internal customers engage business departments the way they want—through intuitive portals and forms that trigger the automation of tasks, workflows, and request fulfillment.
Deliver Business Intelligence & Reporting - Provide lines of business with metrics and key performance indicators that enable accountability, demonstrate value to the business, and identify areas for improvement. All applications built on the Cherwell platform can be customized to deliver reporting and dashboards that guide key business decisions and further optimize the processes you've created.