Request Management Isn’t Just for IT Anymore
Time & Location
About the Event
Join us for an insightful webinar about how your firm can leverage an Enterprise Service Management platform to handle the challenges presented by the new distributed work environment. Spend less time coordinating service delivery, and more time delighting your clients. Join Jim McGinnis of Archer and Mike Fuson of Excalibur Data Systems as they explore how firms are moving to a request management model from a shared mailbox process to empower their teams for better work.
What you can expect from this webinar:
· Why you should make the switch from your legacy ITSM system
· How to decrease your turnaround time to be more efficient and effective
· How a full-featured platform drives many of the firm’s goals
· How to handle requests within your firm
· Automation across the firm, what does that look like?
About our speakers:
Jim McGinnis, Chief Executive Officer of Archer. Jim is a legal business technology and process expert who builds operations and creates infrastructure to support high growth. He is an energetic executive with extensive experience in leading high-growth and high-change organizations. Problem solver by nature, affirmative leader, and collaborative team builder.
Mike Fuson of Excalibur Data Systems is a veteran of multiple ITSM toolsets. He has spent the past 20+ years working with customers to leverage their toolsets to improve their processes. He has been working with Cherwell Service Management since it’s very early days on the market. He is a Cherwell consultant and instructor and possesses every certification Cherwell Software has available, and even a few he has made up.
Join us on October 28th from 2:00 – 3:00 PM EDT