Organizational Change Management & ITSM: The Excalibur Perspective

Let’s have a conversation! This session will review many aspects of organizational change management. We will first focus on how to mature a service-oriented culture, why we do what we do. We then will dive into organizational change management looking into what your organizations are currently doing, what makes companies ill-prepared, and how to help manage those challenges. Additionally, we will look at angles of attack such as personnel, process, and technology. Join us for a very informative session!

About our speaker: 

Mike Fuson of Excalibur Data Systems is a veteran of multiple ITSM toolsets. He has spent the past 20+ years working with customers to leverage their toolsets to improve their processes. He has been working with Cherwell Service Management since it’s very early days on the market. He is a Cherwell consultant and instructor and possesses every certification Cherwell Software has available, and even a few he has made up. When he isn’t working with a customer to make the Cherwell Service Management do wild and crazy things, he is coming up with his next idea to make Cherwell Service Management do wild and crazy things. When Mike isn’t thinking about Cherwell, you will find him camping, rock climbing, or scuba diving with his family and the scouts from his Boy Scout Troop and Council.