One-Steps: Best Practices Using Cherwell Software

Would you like to get more out of your Cherwell Instance?  Chances are you can and you can do it with One-Steps.  Michael will explore some best practices on when and where to use One-Steps to make their impact the most successful and efficient.  He will walk through some real-world One-Step examples and break them down to help understand their function.  Exploring several types of One-Steps to enhance your system from tracking ownership to building an XML list. 

Session Takeaways:  When and where to create One-Steps to gain efficiencies and some real-world examples of One-Step use cases.

About the speaker: 

Michael Estep is an IT veteran with more than 26 years of experience in the IT and IT Service Management services delivery and Customer Support fields.  Michael brings knowledge that spans the entire lifecycle of solutions implementation from solution design to go-live.  Michael has created innovative workflows and processes through his 10 years of service within the framework of Cherwell Service Management and thrives on streamlining workflow and support processes to increase productivity and customer satisfaction.