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Thu, Apr 15



Modern & Intuitive ITSM: HaloITSM and the CX You’ve Been Searching For

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Modern & Intuitive ITSM: HaloITSM and the CX You’ve Been Searching For

Time & Location

Apr 15, 2021, 10:00 AM – 11:00 AM EDT


About the Event

ITSM teams are experiencing a new set of challenges brought about by the pandemic. The future of work is on the horizon, but do you have the tools to succeed? A cost-effective, robust, and flexible solution is required to continue to provide high-quality service. HaloITSM is a next-generation, high-performance platform that takes the customer experience, from the technician to the customer self-service portal to new heights.  

In this webinar, we will discuss:  

Why HaloITSM is a different type of ITSM  

How a responsive and customer experience driven platform makes a significant impact 

How ease of use and ease of administration is critical to the flexibility businesses require  

Why HaloITSM will change the game in our new work from home reality 

Meet the speakers:  

Mike Fuson of Excalibur Data Systems is a veteran of multiple ITSM/ESM toolsets and supporting technologies. He has spent the past 20+ years working with customers to leverage their tools to improve their processes. He is a consultant and instructor and possesses many certifications, and even a few he has made up. When he isn’t working with a customer to make their tools do wild and crazy things, he is coming up with his next idea to make the tools do wild and crazy things. 

Tom Petley is the product owner of HaloITSM. He brings vast experience to the role of developing HaloITSM, being involved in over 100 ITSM and ESM implementations, allowing him to meet the current and future requirements of customers. Not only does he help clients improve their processes and deliver an intuitive solution for their employees, but also enables them to deliver great service for their respective customers. 

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