How To Extend Workflows Beyond IT

Being customer-driven is about putting customer needs at the center of the business strategy. Customer-driven companies like HaloITSM make all the difference! Extend your workflows beyond IT and experience the benefits throughout the organization. HaloITSM enables you to join siloed service areas to create seamless processes and a great experience for your users.

In this webinar we will discuss:

• How to overcome IT’s Shadow, Enterprise Service Management
• Beginning to digitize your organization.
• How to build a productive and efficient working environment
• How to improve governance at your organization
• Centralizing the management of all your services
• Enhancing communication and collaboration
• Best practices for picking a solution you can grow with

Meet the speakers:

Mike Fuson of Excalibur Data Systems is a veteran of multiple ITSM/ESM toolsets and supporting technologies. He has spent the past 20+ years working with customers to leverage their tools to improve their processes. He is a consultant and instructor and possesses many certifications, and even a few he has made up. When he isn’t working with a customer to make their tools do wild and crazy things, he is coming up with his next idea to make the tools do wild and crazy things.

Tom Petley is the product owner of HaloITSM. He brings vast experience to the role of developing HaloITSM, being involved in over 100 ITSM and ESM implementations, allowing him to meet the current and future requirements of customers. Not only does he help clients improve their processes and deliver an intuitive solution for their employees, but also enables them to deliver great service for their respective customers.