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Wed, Feb 17



Five Ways to Proactively Increase Operational Efficiency with IT Alert Management (in 2021)

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Five Ways to Proactively Increase Operational Efficiency with IT Alert Management (in 2021)

Time & Location

Feb 17, 2021, 2:00 PM – 3:00 PM EST


About the Event

2020 caused an unprecedented shift to digital platforms and services and this increase means IT disruptions are far more likely to hurt the bottom line. A survey conducted by ITIC found that for 98 percent of organizations, a single hour of downtime costs more than $100,000.How can you improve business operations in the world we are living in today? Without proper event and incident management tools and processes in place, critical events may fall through the cracks, and companies risk failing to fulfill their service-level agreements, including the provision of satisfactory service back to the business.

Join us for a webinar with our partner AlertOps, where we'll cover:

1. How to easily aggregate and prioritize events, to reduce alert noise

2. What it looks like to leverage tight integrations and workflows to build your dream automation

3. How to easily handle any on-call scenario with dynamic escalation and SLA management.

4. How to improve stakeholder communication

5. What it takes to build a 'smart' alert

Meet the speakers:

Kamalesh Srikanth is highly experienced in the ITSM and Incident Response ecosystem. He has worked with most major ITSM platforms including Cherwell, HaloITSM, ServiceNow, and BMC. He is a solutions architect with AlertOps and has experience building integrated solutions for clients with the most popular Monitoring, Ticketing, and Collaboration tools. When he isn’t working with a client, he is working to enhance AlertOps integrations and expand the use-cases that can benefit from AlertOps!

Mike Fuson of Excalibur Data Systems is a veteran of multiple ITSM toolsets. He has spent the past 20+ years working with customers to leverage their toolsets to improve their processes. He has been working with Cherwell Service Management since it’s very early days on the market. He is a Cherwell consultant and instructor and possesses every certification Cherwell Software has available, and even a few he has made up.

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