Cherwell Technical Deep-Dive: When Specifics Are Too Specific

Join Excalibur Data Systems and our team of consultants on an exciting new journey. We are going to be hosting various Cherwell centric technical deep-dive webinars where we explore numerous Cherwell topics. Join us as we dive a little bit deeper into Cherwell Specifics. 

We are going to be showcasing Specifics and answering many of the common questions around Cherwell Specifics. In this webinar, we are going to start with pointing out a few key features:

• Understanding how specifics work 

• Thought considerations when designing a specifics form 

• How to achieve success in your organization with specifics 

• Common use-cases 

Meet the speakers: 

Ben Terpstra is an experienced IT consultant with over 11 years in the  IT and IT Service Management services delivery and Customer Support fields.  Ben uses his background as a Service Desk Manager to develop workflows and reporting that allow for smooth transitions from ticket creation to ticket resolution.  Through his 5 years of service within the framework of Cherwell Service Management, he enjoys promoting communication through the tool, from the customer to all levels of technicians.

Michael Estep is an IT veteran with more than 26 years of experience in the IT and IT Service Management services delivery and Customer Support fields.  Michael brings knowledge that spans the entire lifecycle of solutions implementation from solution design to go-live.  Michael has created innovative workflows and processes through his 10 years of service within the framework of Cherwell Service Management and thrives on streamlining workflow and support processes to increase productivity and customer satisfaction.