Can we chat about chat?
Time & Location
About the Event
In today’s work-from-anywhere environment, IT needs a powerful strategy for service and support to meet the challenges of remote engagement. Self-service on the IT Service Desk is no longer a new concept – 70-80% of IT service desks having implemented some form of self-service technology often with limited success. You need a modern IT service management strategy to support your organization's remote shift. Join us for our upcoming webinar with ConnectNow, a web-based service-oriented chat platform.
In this webinar you can expect to learn:
• How to enhance and supercharge your customer experience
• How omnichannel capabilities will further your ITSM goals
• What is ConnectNow and why it can be such a game-changing technology for your service goals
Meet the speakers:
Ash Carr of ConnectNow is a self-confessed tech-obsessive and has been ripping PCs apart and messing with code since his early teens. Ash spent several years working in a large Service Desk for a large, global bank and worked as a senior analyst. In this position, Ash gained invaluable experience and insight into the inner workings of a large-scale Service Desk environment. Pursuing his true passion for software development, Ash has spearheaded the development of ConnectNow, using the lessons learned to build a platform tailored for Support from the ground up based on real-world use cases.
Mike Fuson of Excalibur Data Systems is a veteran of multiple ITSM/ESM toolsets and supporting technologies. He has spent the past 20+ years working with customers to leverage their tools to improve their processes. He is a consultant and instructor and possesses many certifications, and even a few he has made up. When he isn’t working with a customer to make their tools do wild and crazy things, he is coming up with his next idea to make the tools do wild and crazy things.