Tue, Mar 02 | Webinar

Can we chat about chat?

Why service-based chat with ConnectNow is a game-changer.

Time & Location

Mar 02, 10:00 AM – 11:00 AM

About the Event

In today’s work-from-anywhere environment, IT needs a powerful strategy for service and support to meet the challenges of remote engagement. Self-service on the IT Service Desk is no longer a new concept – 70-80% of IT service desks having implemented some form of self-service technology often with limited success.  You need a modern IT service management strategy to support your organization's remote shift.  Join us for our upcoming webinar with ConnectNow, a web-based service-oriented chat platform. 

In this webinar you can expect to learn: 

• How to enhance and supercharge your customer experience

• How omnichannel capabilities will further your ITSM goals

• What is ConnectNow and why it can be such a game-changing technology for your service goals

Meet the speakers: 

Ash Carr of ConnectNow is a self-confessed tech-obsessive and has been ripping PCs apart and messing with code since his early teens. Ash spent several years working in a large Service Desk for a large, global bank and worked as a senior analyst. In this position, Ash gained invaluable experience and insight into the inner workings of a large-scale Service Desk environment. Pursuing his true passion for software development, Ash has spearheaded the development of ConnectNow, using the lessons learned to build a platform tailored for Support from the ground up based on real-world use cases. 

Mike Fuson of Excalibur Data Systems is a veteran of multiple ITSM/ESM toolsets and supporting technologies. He has spent the past 20+ years working with customers to leverage their tools to improve their processes. He is a consultant and instructor and possesses many certifications, and even a few he has made up. When he isn’t working with a customer to make their tools do wild and crazy things, he is coming up with his next idea to make the tools do wild and crazy things.

Contact Us 

PO Box 27068 Lancaster

Saint John, NB, E2M 5S8


Tel: 506.307.5001



115 Sagamore Hill Road

Pittsburgh, PA 15239


Tel: 724.387.1331



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