IT Service Management Toolsets and Best Practices Consulting

For the past 20 years, IT service management (ITSM) best practices have developed through frameworks and standards including ITIL®, CobiT®, ISO/IEC 20000 and others.  Organizations today are realizing the benefits below by adopting and adapting best practice frameworks to improve effectiveness and efficiency.  IT organizations must align service management goals with the goals of the business if they want to survive and compete.   Our ITIL certified staff will help your company implement service management best practices while giving you excellent service and tech support.

Benefits of Service Management Best Practices:

• Increased customer satisfaction
• Reduced risk
• Reduced costs
• Improved communications
• Defined standards and guidance
• Greater productivity
• Quality approach to ITSM

ITSM Toolsets

Excalibur Data has over 15 years experience helping organizations to successfully implement ITSM toolsets to automate service management processes including Incident, Problem, Change, Service Level Management, Knowledge, and more.  We currently support a number of PinkVERIFY™ toolsets that will meet the needs of IT organizations from 1 to thousands of users.

By understanding and addressing the specific requirements of each customer, we deliver personalized ITSM support, planning and management that results in improved technology infrastructure and ensures business continuity. Our team of experts will work with you to examine your needs and improve your ITSM operations.

Contact us now to see how our ITSM services can boost your business' performance through better technology.

Useful Links:

Steel City HDI - http://www.hdisteelcity.org/

Help Desk Institute - http://www.thinkhdi.com/

itSMF USA - http://www.itsmfusa.org/

Pittsburgh LIG - http://pit.itsmfusa.org/